HP is compiling your results. Product has been exchanged: Europe, Middle East, Africa. This thread is locked. Any warranty support needed would be completed by the third party that sold the product.

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Using Third Party Software is at your own risk. By completing and submitting this form you consent to the use of your data sscanjet accordance with HP’s Privacy statement. One or more of the values entered is not permitted. Any warranty support needed would be completed by the reseller that sold the product.

But I cannot operate it from the desktop as all Desktop shortcuts for the scanner is vanished. This product was sold by a g30110. Click on Search bar.

HP Customer Support – Software and Driver Downloads

Dear Niyma Yoten Thanks for the response. In reply to P.

Am sorry to say that all the steps you have now prescribed have elsewhere in Community given and I tried not once but more than 3 times doing the same. I have the same question Sivaswami Replied on June 14, Once this is done, restart the computer and check if the issue persists. Select from the products you own.


HP Scanjet G3010 Photo Scanner

All others are working fine. Remove selected files Download files.

Nyima Yonten Replied on June 14, I realize the inconvenience you are experiencing with Windows Drivers may be in development so please check back at a later date or visit the product homepage. This process can take several minutes depending on the number of warranties being checked.

Javascript is disabled in this browser. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Sorry this didn’t help.

Thanks for marking this as the answer. Rest No conflicts shown at all. This could take up to 3 minutes, depending on your computer and connection speed.

How does HP install software and gather data? In reply to Nyima Yonten’s post on June 9, Don’t tell me to buy new scanner compatible with Windows 10 OS. Already have an HP account?

HP Scanjet G Photo Scanner – Driver Downloads | HP® Customer Support

Sivaswami’s post on June 9, I recommend you to refer to the steps provided in the below Microsoft Help Article about printer issues and check if it helps.


Modify your browser’s settings to allow Javascript to execute. Did this solve your problem? I suggest you to install Windows Scanner app from the Windows Store and check if you are able to perform scanning functions through it.

Modify your browser’s settings to allow Javascript to execute. What is the make and model of the computer?